Hospitality & Service

A well-made hotel bed is recognisable from across the room. The surface is drum-tight, the corners are sharp, not a […]

From the moment the room layout is frozen to opening day, eight to ten months pass, and furniture takes up

A scheduled furniture maintenance plan costs between €40 and €80 per room a year and extends furniture’s working life by

Housekeeping is the department responsible for cleaning, servicing and checking rooms and communal areas, for managing linen and for reporting

Hotel language mixes English abbreviations, technical department terms and booking shorthand: DBL means a double room, ADR is the average

Preparing a hotel’s seasonal opening starts at least four months before the reopening date, and breaks down into five blocks:

Yes, in general bringing food into a hotel room is allowed: no Italian law bans it, and most properties tolerate

The rules of hôtellerie are the standards that make hotel service measurable and repeatable: a codified welcome, defined response times,

Quiet hours in hotels are set by the property’s own house rules: in most Italian hotels the quiet period runs

In hotels, sheets are always changed for every new guest and, during a stay, at a frequency that depends on

A room attendant cleans on average 12 to 16 rooms in a 6-7 hour shift in an Italian 3-4 star

Anyone running a hotel has four main families of obligations: answering for the belongings guests bring into the hotel, reporting

Adults Only hotels are properties that welcome only adult guests, generally from 16 or 18 upwards. The format guarantees quiet,

Hotel and albergo are synonyms: they describe the same accommodation type, classified from 1 to 5 stars luxury. A pensione,

The only things you can take from a hotel are the single-use products meant for the guest to consume: soap,

At a hotel, check-in generally opens between 2pm and 3pm, check-out has to happen by 10am or 11am. These hours